Frequently Asked Questions
Everything you need to know about Essence Cosmetics products, shipping, and more.
Are Essence Cosmetics products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or swatched.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure shopping experience.
How do I find the right shade for my skin tone?
Each product page features a detailed shade guide. You can also use our virtual 'Shade Finder' tool or contact our beauty experts for a personalized recommendation.